At Franklin Gizmo, we aim to provide a seamless shopping experience, ensuring that your order reaches you as quickly and securely as possible. This Shipping Policy outlines how we handle shipping, delivery times, and shipping fees.
1. Shipping Locations
Franklin Gizmo operates worldwide and ships to most locations across the globe. We strive to ensure that our products are accessible to customers wherever they are. Shipping availability depends on the destination country, and certain locations may have restrictions.
2. Processing and Handling Time
Once your order is placed, our team will process and prepare it for shipping. The processing time is typically 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods
We use trusted third-party shipping carriers to deliver your orders. The shipping method depends on your location, and delivery times can vary accordingly. You will be notified with tracking details once your order is dispatched.
4. Delivery Times
The estimated delivery times for different regions are as follows:
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Domestic (within your country): 3-7 business days
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International (outside of your country): 7-14 business days
Please note that delivery times are estimates and can vary depending on the destination and third-party shipping carriers. Customs clearance or other unexpected factors may lead to delays.
5. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and the weight of your order. While we do our best to offer competitive rates, please note that shipping costs may vary, especially for international shipments. Some regions may also incur additional customs or import duties, which are the responsibility of the customer.
6. Cash on Delivery (COD) Policy
Franklin Gizmo only accepts Cash on Delivery (COD) as the payment method for all orders. Payment will be collected at the time of delivery, and we recommend having the exact amount ready for a smooth transaction.
7. Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor the status of your delivery on the carrier’s website.
8. Delays
While we work hard to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as extreme weather, customs delays, or carrier issues. In these cases, we ask for your patience and understanding. If your order is delayed significantly, please contact us, and we will work with you to resolve the issue.
9. Lost or Damaged Orders
If your order is lost or damaged in transit, please contact us immediately at [email protected] We will work with the shipping carrier to resolve the issue and ensure that you receive your product or a suitable replacement, if applicable. Please retain any damaged packaging or items as they may be required for claims.
10. Change of Address
If you need to change the delivery address after placing your order, please contact us as soon as possible at [email protected] We will try our best to accommodate your request before the order is dispatched. Once the order is shipped, we are unable to change the delivery address.
11.Customer Responsibility
It is the customer’s responsibility to ensure that all information provided during the checkout process, including shipping address and contact details, is accurate. If there are any issues with delivery due to incorrect information, additional shipping fees may apply for redelivery.
12. Customs and Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping charges at checkout.
13. Shipping Policy Changes
Franklin Gizmo reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated date will be reflected below.
14. Contact Us
If you have any questions about our shipping policy or your order, please contact us at:
Email: [email protected]